We accept all major payment methods including VISA & Master debit card and credit card, cashier checks, money order or PAYPAL. An additional 3% will be added to your total invoice for payment via PAYPAL.
RETURNS/ EXCHANGES/ REFUNDS
We do not accept returns or exchanges unless the item you purchased is under warranty. You should promptly contact us within 30 days of your purchase with proof of the date of purchase. No exchanges or refunds will be entertained after 30 days.
If you are entitled to a return, we will offer you an exchange or refund. Please allow us at least 5 working days to inspect the condition of your item and process your request [Return / Exchange / Refund], after receiving your return. We will notify you by email when your [Return / Exchange / Refund] has been processed.
All returns must be in unused, unaltered, unpainted or pre-painted condition along with the hardware kits, fitting instructions and LED Brake light (if any) as per original packaging. It’s also subjected to 15% restocking fee and handling fee apply on opened package. Refund issued will not include original shipping cost of purchase. Shipping charges on returned item must be prepaid and insured by you. Returns lost in return shipping will not refunded or reimbursed or re-exchange.
DAMAGE IN TRANSIT
We do not responsible for any package damage or loss during transit. The purchaser is advised to file damage or loss claims directly from the party concerned.
3 Years warranty on P.U.Tech products due to manufacturing defects, such as fitment or finish defects, from the date of purchase.
1 Year warranty on LED brake lights, from the date of purchase.
Warranty applies to the first or original purchaser only and is not transferable to any other subsequent owners. Warranty claims are not applicable to damages due to modification, misapplication, improper installation, accident, improper handling or negligence such as scratches on the paint work by cutting the inner packaging.
The cost of painting, repainting, labor charges, installation, incidental damages, shipping, handling, injuries or any other damages whatsoever will not be reimbursed.
Proof of purchase is required to obtain the warranty claims.
WARRANTY (COLOR MATCHING)
Due to paint systems, painting batch and many other external factors, all products being painted by P.U.Tech may differ slightly from the original color. P.U.Tech shall not be held responsible for this slight difference in color variance. Factory color specifications allow for a degree of variance due to factors which are beyond our control. For vehicles which are 2 years and above, we cannot responsible for the variance due to fading.
Please note that products which are not painted by P.U.Tech, we may only assist you to liaise with the contractor on the paint warranty.